# KuraChat

> AI customer support that feels human


## Posts

- [How to measure chat support quality when you don't have a support team](https://kurachat.com/measure-chat-support-quality/): Six chat support metrics that work without a support team, how to calculate them, why to set your own baseline, and a weekly 20-minute review routine.
- [Chatbot to human handoff: 9 rules for small support teams](https://kurachat.com/chatbot-human-handoff/): When a chatbot should hand over to a person, what the agent needs to see, how to word the handover honestly, and the loops and dead ends that make customers give up.
- [40 questions hotel guests ask before arrival, and how to answer them](https://kurachat.com/hotel-chatbot-questions/): Check-in times, parking, breakfast, cancellations: the 40 pre-arrival questions hotels get, which to automate, which to hand to reception, and what never to automate.
- [How to answer “Where is my order?” automatically, without data leaks](https://kurachat.com/automate-where-is-my-order/): How to automate "Where is my order?" replies without exposing customer data: what a good answer says, how to verify buyers with a one-time code, when to hand off, and ready-to-use templates.
- [Live chat vs AI chatbot: which does a small business actually need?](https://kurachat.com/live-chat-vs-ai-chatbot/): Live chat needs a person online. An AI chatbot needs good content. How to choose by volume, hours and business type, and how the hybrid model works in practice.
- [EU AI Act Article 50: what your website chatbot has to tell customers](https://kurachat.com/eu-ai-act-chatbot-disclosure/): From 2 August 2026, website chatbots serving EU customers must say they are AI. What Article 50 requires, who carries the duty, and five disclosure messages you can use today.
- [How to train an AI chatbot on your FAQs, PDFs and website](https://kurachat.com/train-chatbot-on-your-content/): Training a small-business chatbot means giving it the right content, not retraining a model. What to gather, how to write it, how to test it, and a 60-minute checklist.
- [How much does an AI chatbot cost a small business in 2026?](https://kurachat.com/ai-chatbot-cost-small-business/): Per seat, per resolution, credits or flat fee: how AI chatbot pricing really works, what 300 and 1,000 chats a month cost on each model, and the costs that never appear on pricing pages.

## Pages

- [Refund Policy](https://kurachat.com/refund-policy/): This Refund Policy explains how refunds work for KuraChat subscriptions provided by HYPER TRELLIS S.R.L. KuraChat is sold through Paddle.com, our Merchant of Record, who handles billing and processes refunds on our behalf. This policy is intended to align with Paddle’s Refund Policy. 14-day money-back guarantee If you are not happy with a paid KuraChat plan, you can request a full refund within 14 days of your purchase or renewal, and we will refund it. No forms, no hoops. Free plan The Free plan is offered at no charge. No payment is taken, so there is nothing to refund. Free trial…
- [Terms & Conditions](https://kurachat.com/terms-and-conditions/): These Terms & Conditions (“Terms”) govern your access to and use of KuraChat, provided by Hyper Trellis S.R.L. By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organisation, you confirm you are authorised to bind that organisation. 1. Definitions “Service” means the KuraChat widget, AI chatbot, dashboard, and related websites and APIs. “Customer” or “you” means the person or organisation using the Service. “End User” means a visitor who interacts with your chatbot. “Content” means the material you provide, and the conversations processed through the Service. 2.…
- [Insights](https://kurachat.com/blog/): Practical playbooks and product thinking from the team building KuraChat.
- [Home](https://kurachat.com/)
- [Privacy Policy](https://kurachat.com/privacy-policy/): This Privacy Policy explains how Hyper Trellis S.R.L. (“Hyper Trellis”, “we”, “us”, “our”) collects, uses, and safeguards personal data when you use KuraChat, our customer-support widget and AI chatbot platform, together with our website and related services (the “Service”). 1. Who we are The data controller is Hyper Trellis S.R.L., a company registered in Romania with its registered office at Bdul. Iuliu Maniu 57, Bl. OD16, Sc. E, Et. 2, Ap. 188, Cod 061081, Sectorul 6, Bucharest, Romania. For any privacy matter, or to exercise your rights, contact us at privacy@kurachat.com. 2. Data we collect Account data — your name, email…

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- [Agent (MCP protocol)](websites-agents.hostinger.com/kurachat.com/mcp)

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