“Where is my order?” is the most common ecommerce ticket by far. It is also the easiest to automate well.
WISMO tickets are repetitive, time-sensitive, and completely answerable from data you already have. That makes them the perfect first thing to hand to an assistant.
Connect your store
Connect Shopify with one-click OAuth or WooCommerce via the plugin. KuraChat can then read order status, fulfilment, and tracking in real time.
What it can answer
- Order status and expected delivery date.
- Tracking links and carrier updates.
- Product, price, and stock questions.
Anything sensitive — a refund dispute, a lost parcel — escalates to your team with the order already attached. Customers get instant answers to the easy 80%, and your agents focus on the rest.