This Refund Policy explains how refunds work for KuraChat subscriptions provided by HYPER TRELLIS S.R.L. KuraChat is sold through Paddle.com, our Merchant of Record, who handles billing and processes refunds on our behalf. This policy is intended to align with Paddle’s Refund Policy.
14-day money-back guarantee
If you are not happy with a paid KuraChat plan, you can request a full refund within 14 days of your purchase or renewal, and we will refund it. No forms, no hoops.
Free plan
The Free plan is offered at no charge. No payment is taken, so there is nothing to refund.
Free trial
Paid plans may start with a free trial. You are not charged during the trial. Cancel before it ends and you will not be billed.
Cancelling your plan
You can cancel your subscription at any time from your account. Your plan stays active until the end of the current billing period.
How to request a refund
Email billing@kurachat.com from your account email, or request the refund directly through Paddle using the link in your purchase confirmation email or at paddle.net.
Refund method and timing
Refunds are returned to your original payment method by Paddle. Depending on your bank or provider, it usually takes up to 14 days for the funds to appear.
Contact
For any billing or refund question, contact billing@kurachat.com or write to us at the address below.