A Gorgias alternative that isn’t only for stores.
Gorgias is a strong help desk for online stores, with AI billed per resolution. KuraChat answers WooCommerce order questions too (Shopify is coming soon), plus bookings, payments and FAQs, for one flat price.
KuraChat
Gorgias
- You run a small store and want AI order answers without a per-resolution fee.
- You sell and also take bookings or payments, like a salon, clinic or tour operator.
- You want order details shown only after the visitor verifies their email.
- Your agents need to refund, cancel or edit orders from the inbox.
- You handle email, social, voice and SMS as tickets.
- You sell on BigCommerce or Magento as well as Shopify.
- Your team is growing, and you prefer pricing by ticket volume over seats.
KuraChat and Gorgias, side by side.
Gorgias is priced by ticket volume, with AI charged per resolution. KuraChat is priced per plan, and AI answers are part of the allowance.
| KuraChat | Gorgias | |
|---|---|---|
| Free plan | Yes | No |
| Entry price | $29/mo flat (Pro) | About $10/mo for 50 tickets (Starter) |
| Pricing basis | Flat per plan | Ticket volume |
| AI answers | Included up to plan limit | $0.90 per resolution, $1 on Starter |
| AI fees at 1,000 AI resolutions / mo | None (Pro) | ≈ $900–$1,000, plus a helpdesk plan |
| Shopify | Snippet install; order answers coming soon | Order answers and actions |
| WooCommerce | Plugin (Pro) | Yes |
| BigCommerce, Magento | No | Yes |
| Email, social, voice, SMS | No | Yes; voice and SMS are add-ons |
| Bookings (Calendly, Cal.com) | Yes (Pro) | Not listed |
AI rates from Gorgias (28 May 2026). Plan prices reported by Chatarmin (1 Sep 2026); gorgias.com/pricing showed no amounts on 13 Sep 2026. Sources disagree on whether AI resolutions also count as tickets, so only AI fees are shown. Prices change often.
Sources: Gorgias: AI Agent pricing · Chatarmin: Gorgias pricing 2026
For shops and everything around them.
Where KuraChat differs for a small store, or a business that sells and books.
Order answers for smaller stores
Install the WooCommerce plugin and the assistant answers order status and stock questions within your plan.
Beyond the checkout
Offer Calendly or Cal.com bookings and look up Stripe or Razorpay payments, useful for businesses that sell services as well as products.
Verify first, then share
Order and payment details are shared only after the visitor confirms their email with a 6-digit code.
Where Gorgias is the better choice.
Gorgias is purpose-built for e-commerce support teams and connects deeply with store platforms. It’s the stronger choice if:
- Your agents need to refund, cancel or edit orders without leaving the inbox. KuraChat answers order and stock questions but doesn’t change orders.
- Customers reach you by email, social media, phone or SMS, not just website chat.
- You sell on BigCommerce or Magento.
- Your team is growing, since Gorgias prices by ticket volume rather than per agent.
Switching from Gorgias.
- 01
Sign up
Try the AI on Free, then choose Pro to connect your store and add 3 seats.
- 02
Connect your store
Install the WooCommerce plugin so the assistant can answer order and stock questions.
- 03
Add your policies and test
Paste shipping and returns FAQs, upload policies and test order questions. There’s no ticket import.
- 04
Swap the widget, invite your team
Replace the Gorgias chat widget with the KuraChat snippet and invite your teammates.
Questions? Answered.
How does Gorgias charge for AI?
Gorgias’s own pricing article lists $0.90 per AI resolution on most plans and $1 on Starter, on top of a helpdesk plan priced by ticket volume.
Can KuraChat issue refunds?
No. It answers questions about orders and stock and hands the chat to your team, who handle refunds in Shopify or WooCommerce.
Is KuraChat only for online stores?
No. It also suits service businesses, with bookings through Calendly or Cal.com and payment lookups through Stripe or Razorpay.
Can I import Gorgias tickets?
No, there’s no import tool. Export your ticket history from Gorgias first if you need it.
Your shop closes. Your support doesn’t.
Start on the free plan, add your FAQs, and KuraChat is answering on your site in minutes. Upgrade when it is earning its keep.