Your customers’ data, handled with care.
A support chat can see orders, emails and payments. Here is how KuraChat keeps that information in the right hands.
Encrypted credentials
API keys and tokens for Shopify, WooCommerce, Stripe and your other integrations are encrypted at rest.
Isolated workspaces
Each business’s conversations, knowledge and integrations are kept separate. Data is never shared between workspaces.
Verified before personal details
Before sharing order or payment information, KuraChat emails the customer a 6-digit code to confirm the address is theirs.
Minimum by default
An order number alone only reveals the order’s status, never names, addresses or items.
Abuse protection
Rate limits on the chat and the API, and blocking of common attack traffic.
GDPR
We are an EU company, so GDPR applies to everything we do. Our privacy policy explains what we collect and your rights.
Report a problem.
If you think you have found a security issue, please email privacy@kurachat.com with the details. We will reply, keep you updated while we fix it, and credit you if you would like.
Questions? Answered.
Who can see my conversations?
The people you invite to your workspace. Conversations are stored against your workspace and are not visible to other KuraChat customers.
Can customers’ data be deleted?
Yes. Email privacy@kurachat.com and we will help with deletion or export requests.
Is KuraChat suitable for health or financial records?
No. It is designed for everyday customer questions. Do not use it to collect medical records, card numbers or other highly sensitive data.
Your shop closes. Your support doesn’t.
Start on the free plan, add your FAQs, and KuraChat is answering on your site in minutes. Upgrade when it is earning its keep.