Guests ask at 2am. KuraChat answers.
An AI assistant that answers pre-arrival questions from your own house rules, in the language the guest writes in, and passes booking changes and special requests to reception.
The questions your front desk hears every day.
Write the answers down once, in your welcome pack or FAQ, and KuraChat handles them for every guest.
Made for small hospitality teams.
Your guests’ languages
Write your house rules in one language. KuraChat replies in whichever language the guest uses, from German to Japanese.
Your welcome pack, searchable
Upload the PDF you already send guests, with Wi-Fi, breakfast times and house rules, and answers come straight from it.
Night shift covered
Outside reception hours KuraChat keeps answering, and takes the guest’s email for anything that needs a person.
Date changes and refunds go to a person.
KuraChat does not touch your booking engine. When a guest wants to change dates, ask about a refund or make a special request, it hands the chat to reception with a summary, or takes an email if nobody is on shift.
- Handoff keywords you choose, like “refund” or “cancel”
- Email alert to reception when a guest needs someone
- The full conversation is waiting when you pick it up
Questions? Answered.
Does KuraChat connect to my booking engine or PMS?
Not today. It answers from the information you give it and hands availability questions, changes and cancellations to your team. If you sell extras like spa slots or tours through Calendly or Cal.com, guests can open your booking page from the chat on Pro.
Will guests know they are talking to an AI?
Yes. Every reply is labelled as AI and the assistant says so if asked. It can use your hotel’s name, and guests can ask for reception at any point.
Is the free plan enough for a small B&B?
Often, yes. The free plan covers 100 conversations a month. Busier properties usually move to Pro at $29 a month for 1,000 conversations and three team seats.
Can it recommend restaurants and things to do?
If you add your own recommendations, yes. It only suggests what you have written, so guests get your tips rather than generic ones.
Your shop closes. Your support doesn’t.
Start on the free plan, add your FAQs, and KuraChat is answering on your site in minutes. Upgrade when it is earning its keep.