A Freshchat alternative without AI session packs.
Freshchat’s paid plans are priced per agent and include 500 Freddy AI Agent sessions. After that, sessions cost $49 per 100 and don’t roll over. KuraChat includes AI answers in one flat monthly price.
KuraChat
Freshchat
- You want AI volume included in the plan rather than bought in packs.
- You want a simple setup focused on website chat.
- You want AI-drafted replies for agents without a per-agent add-on.
- You want order, payment and booking answers from WooCommerce, Stripe, Razorpay, Calendly or Cal.com.
- You want a free plan for up to 10 agents.
- You need messaging apps and a full ticketing suite with Freshdesk.
- You already use other Freshworks products.
- Your AI volume stays under the 500 sessions included on paid plans.
KuraChat and Freshchat, side by side.
Freshchat is cheap to start per agent. The cost moves once AI answers more than 500 sessions a month or agents need Copilot.
| KuraChat | Freshchat | |
|---|---|---|
| Free plan | Yes, 1 seat | Yes, up to 10 agents |
| Entry paid plan | $29/mo flat (Pro) | $19/agent/mo (Growth, annual) |
| Pricing basis | Per account | Per agent |
| AI answers included | 1,000 conversations on Pro | 500 Freddy AI Agent sessions |
| More AI | Ultra, $99/mo, unlimited | $49 per 100 sessions, no rollover |
| Cost at 1,000 AI sessions / mo, 1 agent | $29 | ≈ $264 |
| AI help for agents | AI-drafted replies included | Freddy Copilot, $29/agent/mo |
| AI trained on your docs and website | Yes | Yes |
| Messaging apps such as WhatsApp | No | Yes |
| Ticketing suite | No | With Freshdesk |
The worked example assumes Growth billed annually, one Freddy session per conversation and 1,000 sessions a month: $19 plus 5 extra packs of 100 at $49. Freshworks may count sessions differently from conversations. Prices from freshworks.com, checked 13 Sep 2026; they change often.
Sources: Freshchat pricing
One plan, no top-ups.
Where KuraChat differs for a small team weighing Freshchat.
No packs to top up
Pro includes up to 1,000 conversations with AI answers. There are no session packs to buy and nothing expires at the end of the month.
AI drafts for every agent
Agents get AI-drafted replies, saved replies and an AI summary of each handed-off chat, with no per-agent AI add-on.
Verified order answers
Before sharing order or payment details, the assistant confirms the visitor’s email with a 6-digit code.
Where Freshchat is the better choice.
Freshchat is part of a broad Freshworks suite with a low entry price. It’s the better choice if:
- You want a free plan for up to 10 agents. KuraChat Free has 1 seat.
- You need messaging apps alongside website chat, or a full ticketing system through Freshdesk.
- You already use other Freshworks products and want everything in one place.
- Your AI volume fits inside the 500 sessions included on paid plans, so per-agent pricing is your only cost.
Switching from Freshchat.
- 01
Sign up
Create an account on Free, or Pro for 3 seats, documents and integrations.
- 02
Add your knowledge
Add your solution articles as website pages, paste your FAQs and upload documents. There’s no import tool.
- 03
Customise and test
Style the widget, set office hours and proactive greetings, and test answers in the dashboard.
- 04
Swap the widget
Replace the Freshchat code with the KuraChat snippet, connect your store if you have one, and invite your team.
Questions? Answered.
How much do Freddy AI sessions cost?
Paid Freshchat plans include 500 Freddy AI Agent sessions. Extra sessions are $49 per 100, and unused sessions don’t carry over, according to Freshworks’ pricing page.
Is Freshchat cheaper for a single agent?
At low AI volume, yes: Growth is $19 per agent a month billed annually. KuraChat Pro costs $29 but includes 3 seats and up to 1,000 conversations with AI answers.
Does KuraChat include ticketing?
No. It’s a website chat widget with a shared inbox. For email ticketing, Freshdesk or a similar help desk is a better fit.
Can I move my Freshchat conversations?
No, there’s no import tool. Export your history before you cancel, then add your FAQs and documents to KuraChat.
Your shop closes. Your support doesn’t.
Start on the free plan, add your FAQs, and KuraChat is answering on your site in minutes. Upgrade when it is earning its keep.