Your WooCommerce store, answering its own questions.
The KuraChat plugin connects your store in one click. Shoppers get order status, product suggestions and shipping answers in the chat, and your team gets everything else.
What the plugin connects, and what the bot does with it.
The plugin adds a key-protected API to your store, which KuraChat reads only when a question needs live data.
Order status by number
A shopper who gives an order number gets its status, date and item count. Names, totals and shipping details stay hidden until they verify.
Order history after verification
For “what did I order?” questions, the customer confirms their email with a 6-digit code. Only then does the bot read their recent orders.
Product answers as cards
“Do you have this in green?” searches your catalogue. Matches appear as cards with price, image and a Sale or Out of stock badge.
Shipping methods
The bot lists your WooCommerce shipping methods and zones, and asks for an order number when someone wants a specific delivery date.
Orders beside the chat
Agents see the customer’s recent orders next to the conversation, marked verified or unverified.
One set of appearance settings
Saving the plugin’s Appearance tab updates KuraChat too, so the two never drift apart.
Questions shoppers ask that it can answer.
From plugin to live chat in three steps.
- 01
Install the plugin
Download KuraChat for WooCommerce from your KuraChat dashboard. In WordPress, go to Plugins → Add New → Upload Plugin, then activate it.
- 02
Click Connect
Open WooCommerce → KuraChat, click Connect to KuraChat and approve it in your KuraChat account (Pro or Ultra). No keys are copied by hand.
- 03
Visit your store
The plugin adds the widget to your storefront with your site key already set.
An order number gets a status. Order history needs a code.
Order numbers are easy to guess, so a number alone returns only the status, date, item count and any tracking your store records. Anything more personal needs the customer to prove they own the billing email with a code that expires after 15 minutes.
- Codes are six digits and allow five attempts
- Changing the email in the chat clears verification
- KuraChat only reads from your store; it never edits orders
Questions? Answered.
Does the plugin need WooCommerce?
Yes. KuraChat for WooCommerce only runs when WooCommerce is active. For a WordPress site without a store, paste the snippet instead; our WordPress page shows how.
Which plan do I need?
Connecting the store needs Pro ($29/mo) or Ultra ($99/mo). Pro includes 1,000 conversations a month and three seats.
Is it compatible with HPOS and block checkout?
The plugin declares compatibility with High-Performance Order Storage and the block-based cart and checkout.
Can the bot cancel or refund an order?
No. It reads order status, products and shipping methods. Cancellations, refunds and address changes go to your team through the inbox.
What if the connection stops working?
If the store stops responding or the key is revoked, the integration shows Needs attention in KuraChat. Run Connect again from the plugin to refresh the link.
Your shop closes. Your support doesn’t.
Start on the free plan, add your FAQs, and KuraChat is answering on your site in minutes. Upgrade when it is earning its keep.