Support for your Shopify store, answered in seconds.
Paste one snippet into your theme and KuraChat answers shipping, returns and product questions from the policies and FAQs you give it. Anything it can’t answer goes to your team inbox.
What it handles on a Shopify store today.
For now KuraChat works from the knowledge you add: policies, FAQs and product notes. That covers most of what shoppers ask before and after they buy.
Answers from your policies
Add your shipping, returns and exchange rules as text. Each reply records which of your sources it drew on.
Order changes go to a person
Edits, cancellations and address changes are handed to your team inbox with the conversation attached. The customer is told when to expect a reply, based on your office hours.
Honest about being AI
The widget carries an AI label, and the assistant says so if asked. It uses your bot name but never claims to be a person.
Questions it can answer from your store knowledge.
Set it up in about ten minutes.
- 01
Create a free account
Sign up, then add your store name, shipping rules and returns policy under Brand context.
- 02
Paste the snippet
In Shopify admin, go to Online Store → Themes, duplicate your live theme as a backup, then choose Edit code. Open layout/theme.liquid, paste the snippet just above </body> and save.
- 03
Check it’s live
Open your storefront. The Install page in KuraChat turns green once it sees the widget load, usually within a minute.
Your snippet, pasted once.
Your dashboard shows this with your own site key filled in. Later changes to colours, greeting or forms apply without editing the theme again.
<!-- KuraChat -->
<script>
window.KuraChatConfig = { apiUrl: "https://app.kurachat.com", key: "YOUR_SITE_KEY" };
</script>
<script src="https://app.kurachat.com/widget.js" async></script>A direct Shopify connection is on the way.
A Shopify store connection for order lookups and product suggestions is marked as coming soon in the dashboard and can’t be connected yet. Like our WooCommerce connection, it requires a customer to confirm their email with a one-time code before any order details are shared.
- Available now: the widget, AI answers, team inbox and handoff
- Coming soon: order lookups and product suggestions
- Store connections are part of the Pro plan
Questions? Answered.
Can KuraChat look up Shopify orders today?
Not yet. The direct Shopify connection is listed as coming soon. For now the bot answers from the knowledge you add and passes order-specific questions to your team.
Do I need to install a Shopify app?
No. You paste a short snippet into your theme’s theme.liquid file. There’s nothing to install from the Shopify App Store.
Which KuraChat plan do I need?
The widget, AI answers and inbox run on the Free plan: 100 conversations a month and one seat. Pro ($29/mo) adds document uploads, widget customization and three seats.
What happens when a customer asks for a person?
Asking for a human, an agent or a real person hands the chat to your team straight away, without an AI reply. If you’re closed, the customer sees your next opening time and can leave an email.
Will changing my theme remove the widget?
Yes. The snippet lives in that theme’s code, so paste it into the new theme’s theme.liquid before you publish it.
Your shop closes. Your support doesn’t.
Start on the free plan, add your FAQs, and KuraChat is answering on your site in minutes. Upgrade when it is earning its keep.