A Chatbase alternative with people behind the bot.
Chatbase is a quick way to train a chatbot on your documents, billed by message credits. KuraChat does that too, then hands the chat to your team when the AI shouldn’t answer.
KuraChat
Chatbase
- You want the bot and the human inbox in one tool.
- You want billing by conversation, not by AI reply.
- You want order, payment and booking answers that check the visitor’s email first.
- You want every AI reply labelled as AI by default.
- You want to choose between AI models, including premium ones.
- You need API access to build your own integrations.
- You want several separate AI agents for different sites or uses.
- You want voice and telephony options today.
KuraChat and Chatbase, side by side.
Chatbase counts every AI reply against a credit balance. KuraChat counts conversations and includes the inbox your team replies from.
| KuraChat | Chatbase | |
|---|---|---|
| Free plan | 100 conversations/mo | 50 message credits |
| Free plan limits | 1 seat | Agents deleted after 14 days inactive |
| Entry paid plan | $29/mo (Pro) | $40/mo (Hobby), $32 annual |
| Usage unit | Conversations | Credits per AI reply |
| Included on entry plan | 1,000 conversations | 700 credits |
| Extra usage | Ultra, $99/mo, unlimited | $40 per 1,000 credits |
| Seats | 3 on Pro | 2 on Hobby, 3 on Standard |
| Human inbox and helpdesk | Every plan | From Standard, $150/mo |
| Choice of AI model | No | Yes |
| API access | No | From Standard |
| Cost at 1,000 chats × 3 AI replies / mo | $29 | $150 (Standard, 4,000 credits) |
Example: 1,000 chats × 3 replies on a standard model (1 credit each). Premium models reportedly use 2–5 credits per reply (Chatarmin). Prices from chatbase.co, checked 13 Sep 2026; they change often.
Sources: Chatbase pricing · Chatarmin: Chatbase pricing 2026
More than a chatbot.
What KuraChat adds around the AI for a business that has people answering too.
A shared inbox behind the bot
When a visitor asks for a person, or the assistant isn’t sure, the chat moves to your team with the transcript and an AI summary.
Forms the AI doesn’t invent
Contact capture and email verification use built-in forms, so details and codes follow a fixed flow, not a generated reply.
Clearly labelled AI
Every AI reply is labelled, and the assistant says it’s an AI when asked, in line with EU AI Act Article 50 from 2 August 2026. Not legal advice.
Where Chatbase is the better choice.
Chatbase is flexible and quick to set up. Choose it if:
- You want to pick the model behind your bot, including premium models from several providers.
- You need API access, or want several separate agents for different sites or purposes.
- You mainly want a bot, and nobody on your team will answer chats live.
- You want voice or telephony options, which Chatbase lists from its Standard plan. Voice in KuraChat isn’t available yet.
Switching from Chatbase.
- 01
Sign up
Start on Free with 100 conversations a month, or Pro for documents, integrations and 3 seats.
- 02
Reuse your training files
Upload the same PDF, Word, Excel, CSV or TXT files and add the website pages you trained Chatbase on.
- 03
Set handoff and test
Set office hours and assistant rules, then test in the dashboard.
- 04
Embed and invite
Replace the Chatbase embed with the KuraChat snippet and invite your team.
Questions? Answered.
What does KuraChat add over a chatbot?
A shared inbox for your team, handoff on request or when the AI is unsure, and a transcript plus AI summary so nobody asks the visitor to repeat themselves.
How do Chatbase credits compare with KuraChat conversations?
Chatbase uses at least one credit for each AI reply, and more for premium models. KuraChat counts conversations, and Pro includes up to 1,000 a month.
Can I reuse the documents I uploaded to Chatbase?
Yes. Upload the same files and add your website pages. Conversations and settings don’t transfer.
Will the bot admit it’s an AI?
Yes. Every AI reply is labelled, and the assistant says it’s an AI if asked. There is no setting to hide this.
Your shop closes. Your support doesn’t.
Start on the free plan, add your FAQs, and KuraChat is answering on your site in minutes. Upgrade when it is earning its keep.