One widget. Everything a small support team needs.
KuraChat answers your customers from your own content, hands the chat to a person when it should, and gives your team one tidy inbox for everything.
Answers from your own content.
KuraChat only knows what you teach it, so answers sound like your business and match your policies.
Business details
Opening hours, contact details, tone of voice and who your customers are, set once in a simple form.
FAQs and policies
Paste your shipping, returns and booking rules as plain text. Edit them anytime and answers change straight away.
Documents
Upload PDF, Word, Excel, CSV or TXT files: menus, price lists, welcome packs, product sheets. On Pro and Ultra.
Your website
Add pages from your site as sources, so KuraChat can answer from what is already published.
AI rules
Plain-language rules that override everything else, like “never quote finance terms” or “send refund requests to the team”.
Test before you go live
Chat with your assistant in the dashboard, see which sources it used, and fix gaps before a customer finds them.
AI answers first. Your team takes over.
When a customer asks for a person, uses one of your handoff keywords, or KuraChat isn’t sure, the chat moves to your inbox with the full transcript and a short AI summary.
- Customers see when a teammate joins, by name
- Office hours and reply times shown when nobody is online
- Collects an email so you can follow up later
A shared inbox that stays out of the way.
One inbox
Every conversation in one place, filtered by open, handed off or resolved, with the customer’s details beside it.
AI-drafted replies
Ask for a draft grounded in your knowledge, edit it, and send it as yourself.
Saved replies
Keep your best answers one click away for the questions that need a human touch.
Contacts
Names and emails collected in chat, in one list you can export as CSV.
Notifications
Email alerts when a chat is handed off, so nobody waits while you are away from the dashboard.
Transcripts
Customers can get a copy of the conversation by email when they are done.
A widget that looks like your brand.
In-chat forms
Collect a name, email, phone or your own fields right in the conversation, before or after the first question.
Email verification
Before sharing order or payment details, KuraChat emails the customer a 6-digit code to confirm it’s really them.
Satisfaction ratings
A quick rating at the end of each chat, plus thumbs up or down on individual answers.
Office hours
Set your hours and time zone. Outside them, KuraChat tells customers when a person will reply.
Greetings and quick replies
Say hello on the pages that matter and offer one-tap starting questions.
Your look
Colours, fonts, logo, layout and your assistant’s name. Full customisation is on Pro and Ultra.
Connects to the tools you already use.
Live order, payment and booking answers, and a one-line install on any website builder.
Store
Website builder
WordPressPaste one snippet into any WordPress site. WooCommerce stores can use our plugin.
WixAdd the widget through Wix Custom Code on sites with a connected domain.
SquarespacePaste the widget into Code Injection on Squarespace plans that include it.
WebflowAdd the widget in Webflow’s site-wide Footer code. Needs a paid Webflow site plan.Install method
Payments
It always says it’s an AI.
Every reply carries a small AI label, the chat opens with a short disclosure, and the assistant answers truthfully when someone asks. That is what the EU AI Act asks for, and it is what keeps customers trusting you.
- Uses your brand name and voice
- No setting to hide that it is AI
- Teammates are named when they step in
See what customers actually ask.
Analytics
Conversation volume, how many were resolved without a handoff, and when your busiest hours are. On Pro and Ultra.
Top questions
The questions customers ask most, grouped, so you know what to write down next.
Knowledge suggestions
Spot answers KuraChat struggled with and turn them into knowledge in a click.
Questions? Answered.
How long does setup take?
Most small businesses are live in under an hour: fill in your business details, paste your FAQs, test a few questions, then add one snippet to your site or install the WooCommerce plugin.
Can KuraChat make mistakes?
Yes, like any AI. It is instructed to answer only from your content and to offer a person when it is unsure, and you can review every conversation, rate answers and add AI rules to tighten it up.
Which languages does it speak?
It replies in the language the customer writes in, even if your knowledge is written in one language.
Is there WhatsApp, Instagram or email support?
Not yet. KuraChat is a website chat widget with a shared inbox today. Voice is on the way.
Your shop closes. Your support doesn’t.
Start on the free plan, add your FAQs, and KuraChat is answering on your site in minutes. Upgrade when it is earning its keep.