A LiveChat alternative with the AI built in.
LiveChat is a polished tool for human agents, priced per agent, and its Text AI Agent is sold as a separate product. KuraChat puts the AI assistant and the team inbox in one plan.
KuraChat
LiveChat
- You want AI to answer first and pass chats to a person when needed, in one product.
- You want a free plan to start on.
- Your team is small and per-agent pricing adds up.
- You want order, payment and booking questions answered by the assistant.
- Your agents handle most chats by hand and want a mature workspace.
- You want AI helpers for agents, such as reply suggestions and sentiment, on every plan.
- You need a large marketplace of integrations.
- You already use other Text products alongside LiveChat.
KuraChat and LiveChat, side by side.
LiveChat is built around human agents, with AI answering handled by a separate product. KuraChat starts with the AI and hands off to people.
| KuraChat | LiveChat | |
|---|---|---|
| Free plan | Yes | No |
| Pricing basis | Flat per account | Per agent |
| Entry price | $29/mo (Pro, 3 seats) | $19/agent/mo annual, $25 monthly |
| 3 agents, billed annually | $29/mo | $57/mo Starter, $147/mo Team |
| AI agent answering visitors | Included | Text AI Agent, separate, from $19/user/mo |
| AI help for human agents | AI-drafted replies, summaries | Reply suggestions, summaries, sentiment |
| Chat history on entry plan | Not limited by plan | 60 days on Starter |
| CSAT ratings | Yes | Yes |
| Messaging apps | No | Via integrations |
| Integration marketplace | Core integrations | Large marketplace |
LiveChat Team is $49/agent annually, $59 monthly. Prices from livechat.com, checked 13 Sep 2026; they change often.
Sources: LiveChat pricing
AI first, people when it matters.
Where KuraChat differs for a team that wants AI and live chat together.
Answers first, handoff next
The assistant answers from your content and hands off when a visitor asks for a person or when it isn’t sure, with the transcript and an AI summary.
Priced for the team you have
Pro is $29 a month for 3 seats. Ultra, at $99, has unlimited agents, so adding a teammate doesn’t add a line to your bill.
Answers that use your systems
The assistant looks up WooCommerce orders and Stripe or Razorpay payments, and offers Calendly or Cal.com bookings.
Where LiveChat is the better choice.
LiveChat is a mature, widely used tool for human-led website chat, and its agent app is polished. It’s the better pick if:
- Your agents handle most chats themselves and you mainly want a fast, reliable workspace for them.
- You want AI assistance for agents on every plan, including reply suggestions, chat summaries and sentiment.
- You depend on its large marketplace, or want to add messaging channels through integrations.
Switching from LiveChat.
- 01
Sign up
Create an account on Free, or Pro if you need 3 seats and integrations.
- 02
Turn canned responses into knowledge
Paste your most-used answers as FAQs and saved replies, upload documents and add your website pages. There’s no import tool.
- 03
Set handoff and test
Set office hours and greetings, customise the widget and test how the assistant hands off in the dashboard.
- 04
Swap the code, invite agents
Replace the LiveChat code with the KuraChat snippet and invite your agents to the shared inbox.
Questions? Answered.
Does KuraChat replace LiveChat plus a separate AI agent?
For website chat, yes: one plan includes the AI assistant, handoff and the shared inbox. If you need channels beyond your website, LiveChat with integrations covers more.
Is KuraChat cheaper than LiveChat?
For one agent on Starter, LiveChat is $19 a month billed annually, which is less than KuraChat Pro. It changes with more agents or AI: Pro is $29 for 3 seats with AI answers included, while LiveChat charges per agent and sells its AI agent separately.
Can agents still reply live?
Yes. Chats hand off with the transcript and an AI summary, and agents can use saved or AI-drafted replies.
Can I import LiveChat transcripts?
No. There’s no import tool, so export anything you need to keep before you cancel.
Your shop closes. Your support doesn’t.
Start on the free plan, add your FAQs, and KuraChat is answering on your site in minutes. Upgrade when it is earning its keep.